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Creator Support (Customer Support) Specialist — Remote

RemoteBangkok, Krung Thep Maha Nakhon, Thailand$32,000 - $40,000 per yearCustomer Support

Job description

About Us

vidIQ’s mission is to advance the creator's journey with actionable data-driven insights. We pursue this through our values of being creator obsessed, lean and fast, and being scientific. We have already helped millions of creators, and we are looking for stunning co-workers to join us in helping millions more.

Why Join Us?

Our work is exciting as we are transforming the creator analytics space. This has provided many of us to work on new and exciting projects. Equally, we’ve set our people up for success by giving them professional development opportunities like courses or conferences that will help them acquire desirable skills/experience.

Our company has met the future of work head on, with a fully remote company that allows you flexible hours to balance work & life. schedule for you. When it’s time to go on vacation, we have a time off policy so you can recharge. 

We are committed to diversity and inclusion. We work hard to enable creators of all kinds to succeed and, to that end, we prioritize diverse talent and an inclusive environment that encourages collaboration and creativity. We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.

What you will be doing:

  • Serve as the main point of contact for our YouTube creator customers

  • Learn our product inside and out to help our creators with all of their requests

  • Answer creators’ inquiries on a variety of topics via email and chat. Questions range from billing inquiries and password resets to complicated bug reports and fixes

  • Educate creators about our product and its features

  • Provide personalized support and guidance to creators to help them achieve success on YouTube

  • Continuously improve product knowledge of vidIQ and stay up-to-date on Youtube's new features and updates

  • Collaborate with cross-functional teams to resolve complex issues

  • Translate parts of the extension and app and help center from English into a second (or third!) language

  • Assist with any additional projects, as needed

Job requirements

Who you are

  • You live and breathe YouTube and are familiar with YouTube analytics and its ecosystem

  • You love helping others and have experience providing stellar customer support (live chat is a plus)

  • Amazing soft skills: you are kind, courteous, and always willing to go the extra mile for the creators

  • You are a wizard at problem-solving, you can identify the root cause of the issue and you are resilient to ambiguity

  • You have excellent verbal and written communication skills in English. Additional proficiency in Ukrainian is a plus

  • You are willing to work weekend shifts

  • Salary Range 32-40K USD/YR, dependent on experience