Creator Support Specialist (Remote)
RemoteCanada, Alberta, TorontoCustomer Support
vidIQ’s mission is to advance the creator's journey with actionable data-driven insights. We pursue this through our values of being creator obsessed, lean and fast, and being scientific. We have already helped millions of creators, and we are looking for stunning co-workers to join us in helping millions more.
Why Join Us?
Our work is exciting as we are transforming the creator analytics space. This has provided many of us to work on new and exciting projects. Equally, we’ve set our people up for success by giving them professional development opportunities like courses or conferences that will help them acquire desirable skills/experience.
Our company has met the future of work head on, with a fully remote company that allows you flexible hours to balance work & life. schedule for you. When it’s time to go on vacation, we have a time off policy so you can recharge.
We are committed to diversity and inclusion. We work hard to enable creators of all kinds to succeed and, to that end, we prioritize diverse talent and an inclusive environment that encourages collaboration and creativity. We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.
What you will be doing:
Coach and assist creators on all stages of their youtube’s journey
Learn our product inside and out to help our creators with all of their requests
Answer creators’ inquiries on a variety of topics via email and chat. Questions range from billing inquiries and password resets to complicated bug reports and fixes
Translate parts of the extension and app and help center from English into a second (or third!) language
Onboard new creators
Help resolve any issues that come up, bring them to your leadership team and collaborate on solution
Empathetically work with creators to help resolve any frustrations and help them stay engaged with both vidIQ and YouTube in general
Assist with any additional projects, as needed
Who you are
You live and breathe YouTube and familiar with YouTube analytics and its ecosystem
You love helping others and have experience providing stellar customer suppor (live chat is a plus)
Amazing soft skills: you are kind, courteous and always willing to go the extra mile for the creators
You are wizard at problem solving, you can identify the root cause of the issue and you are resilient to ambiquity
You have excellent verbal and written communications skills in English. Additional proficiency in other languages is a plus
You are willing to work weekend shifts Sunday - Thursday/Tuesday-Saturday (3a.m. - 11a.m. PT/8a.m. - 4p.m. PT )