vidIQ helps YouTube creators and brands get more views and save time! With over 850k active weekly users, we are the #1 Chrome Extension for YouTube creators. Customers include Red Bull, Buzzfeed, PBS, TMZ, BBC and thousands of the largest YouTube creators. We’re backed by top Silicon Valley investors including Scott Banister and Mark Cuban. vidIQ is profitable, fully remote, with a team of over 25 employees and growing.
You will troubleshoot for YouTube creators and brands with the most popular YouTube Chrome Extension. We handle everything from billing issues and password resets, to QA testing and bug reports. Our multilingual CS department also helps to translate a good portion of not just our help documents and marketing materials, but the app itself!
vidIQ is searching for experienced candidates who want to join our remote Customer Support team. These employees can be located anywhere in the world where you get great internet access, but will need to be able to work a set schedule (please specify in the application questions which schedule you're applying for):
Evenings - Monday through Friday from 3pm to 11pm Pacific
The minimum requirements to be considered for a Customer Experience role at vidIQ:
These additional skills are the ones that will catch our eye!
1. Additional language fluency, written, spoken and listening, in Russian or German
2. You are a YouTube creator- What’s your channel?
3. You know your way around Intercom customer messaging platform
Other things to know about vidIQ