(Remote) French Speaking Customer Experience Specialist

  • Customer Success
  • Remote job

(Remote) French Speaking Customer Experience Specialist

Job description


Imagine a product that reached over a million users without a sales team. That same product is at the edge of where careers are headed, where every person becomes their own brand with limitless growth potential ahead. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help support vidIQ's customers to have the best experience they can have.

Intro

Why this Role? Why vidIQ?


  1. Join a truly global, remote team: Work from anywhere! Have co-workers all around the world. Get the opportunity to travel for events and company meetups.
  2. Leave better than you came in: We are always learning at vidIQ. We learn by doing. We learn from each other — and we are incentivized to attend conferences, obtain certifications, and take training courses.
  3. Build the future with us: In today’s ever-changing world of technology, video is coming in fast and hard to dominate both the entertainment and marketing space. With multiple devices to choose from — from mobile to tablet, desktop to streaming video on our televisions, more and more people are not only using video to make purchasing decisions, but also changing the way they receive their entertainment.
  4. Tackle our most interesting and impactful problems: We are setting precedents and coming up against challenges no one has seen before. You will need to be resourceful and creative. You will not be bored!
  5. Right time, right place: We are small enough that you will have true ownership and the feel of a close-knit team. But, we are established enough to have hit profitability and product-market fit, which gives us a fun and challenging field to play on!


Company Mission

We want to empower Creators. We help creators on their journey to being better video creators through tools and training.

Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful, how they build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities by just using vidIQ.

We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.

The Product

The best way to understand vidIQ is to play with the product: www.vidiq.com/extension

We've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or academy, it's the education every creators need to be successful. We're also know as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available.


Job requirements


So what will you do in the Customer Experience Specialist role?


You will troubleshoot for YouTube creators and brands with the most popular YouTube Chrome Extension. We handle everything from billing issues and password resets, to QA testing and bug reports. Our multilingual CS department also helps to translate a good portion of not just our help documents and marketing materials, but the app itself!


vidIQ is searching for an experienced candidate who wants to join our remote Customer Support team. This employee can be located anywhere in the world where you get great internet access, but will need to be able to work a set schedule of Monday through Friday from 3pm to 11pm Pacific and we are specifically looking for a representative who can help our users who speak French.


This might be a fit if...

The minimum requirements to be considered for a Customer Experience role at vidIQ:

  1. Native English fluency, written, spoken and listening skills
  2. You have the ability to write with native fluency in French.
  3. Available up to 8 hours a day, 5 days a week
  4. Required to have access to broadband internet with reliable connection
  5. Required to have a Windows, Mac or Linux computer and be comfortable troubleshooting your own system
  6. Required to have an iPhone or Android mobile phone for troubleshooting our soon-to-be-released mobile app
  7. Previous Customer Service experience with a remote tech/SaaS company
  8. Demonstrative experience being self-directed and autonomous
  9. Is naturally empathetic and gets a kick out of solving others’ issues


These additional skills are the ones that will catch our eye!

1. You are a YouTube creator- What’s your channel?

2. You know your way around the Intercom customer messaging platform


Other things to know about vidIQ

  • We are a small, remote team in different time zones and communicate with a variety of tools through the day. You should feel comfortable in this situation.
  • We want to be the best platform for video creators. Everything we do is to build trust with our users and help them improve at their craft.
  • We expect team members to be very independent and capable of handling their responsibilities professionally and timely.
  • This is a full-time role and we are not open to short-term contracts.

If you think that you might be interested but maybe don't match 100% of the requirements, we would still love to hear from you! We at vidIQ pride ourself on providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, or sexual orientation.

    FAQ

    What benefits can I expect?

    -This is a 100% remote position, work from anywhere you like.

    -A flexible work schedule where you decide which hours to work. We expect an average commitment of 40 hours per week.

    -We offer a generous vacation policy of taking time when you need it.

    -Most team members take 4–5 weeks of time off per year.

    -Team retreats every year! Past trips have been to Spain, Portugal, and other amazing places.

    -Work with amazing people around the world.

    -Huge impact in the Creator Ecosystem.

    -Matched or exceed market salary in the country you live in.

    -Support your professional development and will pay for relevant courses and conferences

    Apply
    If you’re excited about this, we’d love to talk to you. Use the “Apply for this job” button below to get in touch with us.